Terms of service

These terms (the “Terms”) govern your access to and use of the ClassWolf platform and related services (together, the “Service”), operated by Design Excellent Group SL, with NIF B02759603 and registered office at Calle Blanquerna 53 1C, 07003 Palma de Mallorca, Spain (“ClassWolf”, “we”, “us”).

By creating an account or otherwise accessing the Service you accept these Terms. If you accept on behalf of a school, company or other entity you confirm that you have authority to bind it.

1. Definitions

• Customer — the legal entity or sole trader operating a school that signs up for the Service.
• User — any individual the Customer authorises to use the Service: owner, staff, teacher, accountant.
• Student — an individual the Customer manages on the Service (member, attendee, pupil).
• Content — any data the Customer or its Users upload to, generate in or transmit through the Service.
• Plan — the commercial tier the Customer subscribes to (Cub, paid tiers).

2. The Service

ClassWolf is a multi-tenant cloud platform that helps schools running recurring activities manage rooms, teachers, students, disciplines, courses, sessions, attendance, bonos (class packs), payments and electronic invoicing. Each Customer operates on a private workspace and accesses it through a dedicated subdomain.

3. Account creation and security

The Service uses passwordless magic-link authentication. The Customer is responsible for keeping the email account linked to its workspace secure and for any action taken under it. The Customer must notify us promptly at info@classwolf.com of any actual or suspected compromise.

4. Plans, fees and billing

• Cub plan: available free of charge, subject to the feature limits published on the website. Free use does not waive these Terms.
• Paid plans: billed in advance for the term selected (monthly or annual). Fees and taxes are stated in Euros and apply per the Customer’s country of establishment.
• Invoicing: for Italian customers we issue electronic invoices through the Italian Sistema di Interscambio (SDI). For Spanish customers we issue invoices in line with the Verifactu regulation. Invoices for other EU customers are issued in compliant electronic format.
• Late payment: in case of non-payment we may suspend access to paid features after written notice and a reasonable cure period. Statutory interest accrues under EU Directive 2011/7/EU on late payment.
• Price changes: we may revise fees with at least 30 days’ notice before the start of the next billing period; the Customer may terminate before the change takes effect.

5. Acceptable use

The Customer and its Users agree not to:

• use the Service in violation of any applicable law, including data-protection, consumer and tax laws;
• upload Content they have no right to upload, or that infringes the rights of third parties;
• upload viruses, malware or any other harmful code;
• probe, attack or reverse-engineer the Service or its security controls;
• use the Service to send unsolicited bulk communications;
• resell the Service or expose it to third parties without our written consent.

6. Customer Content and responsibilities

The Customer retains all rights in its Content. The Customer grants ClassWolf a worldwide, non-exclusive, royalty-free licence to host, copy, transmit and display the Content strictly as necessary to provide the Service and comply with legal obligations.

The Customer is the data controller for personal data relating to its staff and Students; ClassWolf acts as a data processor under Article 28 GDPR. The data processing agreement (DPA) attached at our Privacy Policy is incorporated into these Terms. The Customer warrants that it has a valid legal basis for every category of personal data it uploads and that it has provided the required information to the data subjects.

7. Our responsibilities

• Service availability: we use commercially reasonable efforts to keep the Service available. The Cub plan is provided on a best-effort basis without a Service Level Agreement; paid plans may include an SLA published separately.
• Security: we apply technical and organisational measures appropriate to the risk, as described in our Privacy Policy.
• Sub-processors: we engage carefully selected sub-processors and remain responsible for their performance under the DPA.
• Changes to the Service: we may improve, modify or discontinue features. We will give reasonable notice before changes that materially reduce a paid plan’s functionality, and a pro-rata refund for the unused term if the Customer terminates as a result.

8. Suspension and termination

Either party may terminate the contract for material breach not cured within 30 days of written notice. Either party may also terminate for convenience at the end of the current billing period.

We may suspend access immediately in case of unpaid invoices after notice, suspected fraud, breaches of clause 5 (Acceptable Use), or where required by law or by a competent authority.

9. Data export and deletion

At any time during the subscription the Customer can export its data in machine- readable formats through the app. For 30 days after termination the Customer may request a final export by writing to info@classwolf.com. After this period we will delete or anonymise the Content, except where retention is required by law (notably tax and accounting records).

10. Intellectual property

ClassWolf, the wolf glyph, the wordmark and all software, designs and documentation are owned by Design Excellent Group SL or its licensors. The Customer is granted a limited, non-exclusive, non-transferable right to use the Service during the subscription term and within the scope of these Terms. No other right is granted by implication.

11. Confidentiality

Each party will keep confidential any non-public information disclosed by the other party and clearly marked as confidential, or which a reasonable person would treat as confidential, and will use it only to perform these Terms. The obligation survives termination for three years.

12. Warranties

The Service is provided “as is” and “as available”. We disclaim, to the maximum extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or trade usage. Nothing in these Terms excludes or limits warranties or liabilities that cannot be excluded or limited by applicable law, including consumer-protection law where the Customer qualifies as a consumer.

13. Limitation of liability

To the maximum extent permitted by law, the aggregate liability of Design Excellent Group SL arising out of or in connection with these Terms is capped at the fees paid by the Customer to ClassWolf in the twelve months immediately preceding the event giving rise to the claim. For the Cub plan, where no fees are paid, the aggregate liability is capped at one hundred Euros (EUR 100).

Neither party is liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenues or loss of goodwill, even if advised of the possibility. These exclusions do not apply to fraud, gross negligence or any liability that cannot be limited under applicable law.

14. Indemnification

The Customer agrees to defend and indemnify Design Excellent Group SL from any third-party claim arising from (a) Content it uploads, (b) its breach of clause 5 (Acceptable Use) or of any applicable law, or (c) its handling of personal data of Users or Students as controller.

15. Force majeure

Neither party is liable for failures or delays caused by events beyond its reasonable control, including natural disasters, internet or power outages, acts of government, strikes, large-scale cyber-attacks or pandemics.

16. Notices

Notices to ClassWolf must be sent to info@classwolf.com or by post to the registered office. Notices to the Customer are sent to the email address registered for the workspace.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to account administrators at least 30 days before they take effect; continued use of the Service after the effective date constitutes acceptance. If the Customer does not accept the changes it may terminate before the effective date and receive a pro-rata refund for any prepaid, unused term.

18. Governing law and jurisdiction

These Terms are governed by Spanish law. Any dispute that cannot be settled amicably will be submitted to the exclusive jurisdiction of the courts of Palma de Mallorca. Where the Customer qualifies as a consumer, mandatory consumer-protection rules of the country of habitual residence remain unaffected, and disputes may also be submitted to the courts of that country.

Consumers in the European Union may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

19. Severability and assignment

If any provision of these Terms is held unenforceable, the remaining provisions continue in full force. The Customer may not assign or transfer these Terms without our prior written consent; we may assign them to an affiliate or successor in connection with a merger, acquisition or sale of assets.

20. Entire agreement

These Terms, together with the documents they reference (Privacy Policy, Cookie Policy, Legal Notice and — where applicable — order forms), constitute the entire agreement between the parties regarding the Service and supersede any prior agreement on the same subject.